Privacy Policy

How we collect, use, and protect your personal information.

1. Introduction

At Stoxtel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

  • Account registration information (name, email, phone number)
  • Identity verification documents (government ID, proof of address)
  • Financial information for transactions
  • Communication records with our support team
  • Survey responses and feedback

2.2 Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Transaction history and trading activity
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services
  • To verify your identity and comply with KYC/AML requirements
  • To process transactions and send related notifications
  • To detect and prevent fraud and security threats
  • To improve our platform and develop new features
  • To communicate with you about updates and offers
  • To comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service providers who assist in our operations
  • Financial institutions for transaction processing
  • Regulatory authorities as required by law
  • Law enforcement when legally obligated
  • Business partners with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement robust security measures to protect your information:

  • Encryption of data in transit and at rest
  • Multi-factor authentication
  • Regular security audits and penetration testing
  • Access controls and employee training
  • Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After account closure, we may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data (subject to legal requirements)
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

8. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the platform or via email.